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Our aim is to turn our customers' journeys into an exceptional experience and we believe using Tactful AI technology can help us achieve this.Īccording to PwC, AI is a big game-changer and has a great value potential that is up for grabs.

Our 5-star experience is evident in everything we do including the comprehensive amenities and all of the premium hospitality services we offer. Raffles Makkah Palace is built to be one of the most luxurious and welcoming hotels in the world. The use of Tactful AI technology will help us take this experience to the next level and become much closer and reachable to our guests than we have ever been.

Talking to an experienced customer service team from anywhere.Īccording to Faisal Abdallah, Group Director of Communications:Īt Makkah Clock Royal Tower, our guests are coming from all around the world to enjoy the unique and spiritual experience in the Holy City of Makkah we believe our mission is to let them enjoy their special journey while we provide them with our premium services.

Requesting in-room services while inside or outside the hotel,.

Making special requests like airport transportation, restaurants bookings, room upgrades, etc.,.

Exploring all available services and finding prompt answers to any questions,.

Makkah Clock Royal Tower and Raffles Makkah Palace guests will now provide an AI assistant that supports their guests throughout their stay with a range of services including:

The solution will employ cutting-edge AI technology to help the two premium hotels become much closer and responsive to their guests across their digital channels. Makkah Clock Royal Tower, a Fairmont hotel, and Raffles Makkah Palace, have selected Tactful AI’s Cognitive Contact Center solution to transform all customer engagements using AI.